Tuyển dụng Field Service Manager tại Hồ Chí Minh - Crown Equipment (Vietnam) Co., Ltd

Mô tả công việc
Mô tả công việc
• Ensure all customer complaints are dealt with in a timely fashion to the mutual satisfaction of both our customers and the Crown Service Department
• Reduce the risk of injuries and specifically reduce the Lost Time injury Frequency Rate
• Ensure that service technicians and Supervisors performance is monitored daily and in line with the weekly service business KPI's
• Ensure completion rates for all Preventive Maintenance Program types are achieved as per levels required
• Undertake performance management in cases where performance fails to meet Company expectations
• Provide possible solutions to recovering debt prior to approval of any credit
• Develop individual performance and training plans for Service Technicians to meet the KPI's that they are set
• Input service job cards data entry accurately and in a timely manner before month end.
• Hold regular meetings with Supervisors and Technicians, either with the team as a whole or individually as required
• Manage the progression of Service Technicians through the Crown grading system as per the relevant policies
• Meet with, understand and address the needs of customers to help improve customer relations and retention while exploring potential business opportunities for Crown
• Ensure Service Technicians and Supervisors have the necessary skills, training & information to meet the KPI's that they are set
• To answer customers' calls, queries and complaints in prompt and professional way
• Ensure Field Service Technicians and Supervisors are aware of monthly workloads & understand the departments KPI's
• Work with tech supports to develop them as a rich recruitment resource pool