HCM - Service Training Supervisor - Charles & Keith, Pedro
Văn Phòng Đại Diện Nam Sài Gòn - Công Ty Cổ Phần Maison Retail Management International
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 11/10/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
- Supervise and support the LnD team, ensuring their alignment with Maison's training objectives.
- Responsible for devising and executing monthly/yearly training plans in line with organizational goals.
- Oversee the quality and effectiveness of the trainer team and training programs, utilizing various assessment methods including in-class assessments, store checklists, and evaluations.
- Identify current and future training needs, particularly focusing on behavioral and competency-based training requirements.
- Implement training programs as necessary to ensure store teams meet Maison's customer service standards.
- Manage the budget and finances associated with training initiatives, optimizing resources for maximum impact.
- Centralize and manage all team reporting data to track performance and inform strategic decisions.
- Develop tailored training programs to meet brand requirements and enhance team capabilities.
- Develop strategic plans and annual training calendars to guide the LnD team's activities and priorities.
- Responsible for devising and executing monthly/yearly training plans in line with organizational goals.
- Oversee the quality and effectiveness of the trainer team and training programs, utilizing various assessment methods including in-class assessments, store checklists, and evaluations.
- Identify current and future training needs, particularly focusing on behavioral and competency-based training requirements.
- Implement training programs as necessary to ensure store teams meet Maison's customer service standards.
- Manage the budget and finances associated with training initiatives, optimizing resources for maximum impact.
- Centralize and manage all team reporting data to track performance and inform strategic decisions.
- Develop tailored training programs to meet brand requirements and enhance team capabilities.
- Develop strategic plans and annual training calendars to guide the LnD team's activities and priorities.
Yêu cầu
1. Education: Bachelor's Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.
2. Work Experience:
- At least 3 to 5 years in conducting Sales Training or Customer Service Training
- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent
3. Functional skills:
- Current knowledge of effective training & development methods
- Vietnamese and English proficiency
- Excellent Presentation Skills
- Strong interpersonal and organizational skills
- Excellent written and oral communication and translation skills
- Proficient in MS office applications
4. Other skills:
- Proactive and open minded. Service mindset
- Hands on and can do attitude
- Passionate about continuous learning
- Work well under high pressure and deadline oriented.
- Detail oriented, analytical and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skill
- Travel required.
Benefits:
- Basic salary + lunch allowance + parking allowance
- 12 - 15 days annual leave
- Participate in Social Insurance according to labor law regulations
- Generali 24/7 accident insurance
- Periodic health examination
- 13th month bonus, Kpi bonus per year
- Review salary once a year
- Enjoy purchasing policies at preferential prices exclusively for Maison employees.
2. Work Experience:
- At least 3 to 5 years in conducting Sales Training or Customer Service Training
- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent
3. Functional skills:
- Current knowledge of effective training & development methods
- Vietnamese and English proficiency
- Excellent Presentation Skills
- Strong interpersonal and organizational skills
- Excellent written and oral communication and translation skills
- Proficient in MS office applications
4. Other skills:
- Proactive and open minded. Service mindset
- Hands on and can do attitude
- Passionate about continuous learning
- Work well under high pressure and deadline oriented.
- Detail oriented, analytical and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skill
- Travel required.
Benefits:
- Basic salary + lunch allowance + parking allowance
- 12 - 15 days annual leave
- Participate in Social Insurance according to labor law regulations
- Generali 24/7 accident insurance
- Periodic health examination
- 13th month bonus, Kpi bonus per year
- Review salary once a year
- Enjoy purchasing policies at preferential prices exclusively for Maison employees.
Quyền lợi
Basic salary + lunch allowance + parking allowance
12 - 15 days annual leave
Generali 24/7 accident insurance
Periodic health examination
13th month bonus, Kpi bonus per year
Review salary once a year
Enjoy purchasing policies at preferential prices exclusively for Maison employees
12 - 15 days annual leave
Generali 24/7 accident insurance
Periodic health examination
13th month bonus, Kpi bonus per year
Review salary once a year
Enjoy purchasing policies at preferential prices exclusively for Maison employees
Thông tin chung
- Ngày hết hạn: 11/10/2024
- Thu nhập: Thương lượng
Giới thiệu công ty
Được thành lập vào năm 2002 Công ty Cổ phần Maison (Maison) đã nhanh chóng trở thành một trong những công ty phân phối thời trang lớn nhất trong việc giới thiệu các thương hiệu thời trang cao cấp và sang trọng tại Việt Nam. Sau thành công ngoài mong đợi của cửa hàng đầu tiên, hiện Maison đang là ngôi nhà chung của hơn 18 thương hiệu đình đám thế giới. Dự báo sẽ có nhiều thương hiệu mới được ra mắt vào năm 2022, thổi vào thị trường Việt Nam những giấc mơ thời trang bất tận.
Maison không chỉ lan ...
Maison không chỉ lan ...
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