Mô tả công việc
* Customer Service
- Welcome patients and visitors in a friendly and professional manner.
- Answer basic inquiries and refer complex ones to the appropriate department.
- Maintain a polite, calm, and helpful attitude at all times.
* Telephone Handling
- Promptly transfer calls to the correct person or department.
- Deliver messages accurately and efficiently.
Complaint Handling
- Listen actively and assist in resolving minor complaints.
- Refer serious concerns to the appropriate manager with accurate reporting.
* Cashiering (Main Focus)
- Receive and verify cash float at the start of the shift.
- Always keep the cash drawer attended or locked when not in use.
- Keep cash visible to the patient during the transaction; only store it once the transaction is complete.
- Deliver the safety box directly to the chief cashier-no detours.
- Ensure high accuracy, honesty, and caution when handling money.
- Be familiar with membership benefits and apply discounts properly.
- Understand insurance and corporate billing policies.
Yêu cầu
Qualification:
- University degree.
Experience:
- A background in accounting is an advantage.
Skills and Knowledge:
- Strong knowledge of cash float management and cash control.
- Familiarity with credit card settlement procedures.
- Ability to detect counterfeit money.
- Well-mannered, neat appearance.
- Respectful and approachable demeanor.
- Team player, dynamic, diligent, and detail-oriented.
- Well-organized and committed to customer service and patient-centered care.
- Clear communication skills in Vietnamese (both face-to-face and by phone).
- Able to resolve problems and handle patient complaints effectively.
- Precise, careful, and orderly in work.
Foreign Language:
- Fluent in English.
Other Requirements:
- Willingness to work night shifts. (MUST)
Quyền lợi
- Bảo hiểm chăm sóc sức khỏe Bảo Việt
- Chế độ chăm sóc sức khỏe và các ưu đãi của FV Hospital dành cho CBNV
- Ngày nghỉ phép: 16 ngày/ năm
- Lương tương xứng với năng lực
- Được đào tạo về chuyên môn, nghiệp vụ từ cơ bản đến nâng cao
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Chăm sóc sức khỏe / Y tế
Thông tin chung
Nơi làm việc