Vị Trí Universal Service Banker Full-time 2024

Job Responsibilities
To perform financial transaction services for individual clients
To perform maintenance requests for individual clients
Ensure cash balancing at EOD
To provide support to other branch team members
Monitor Branch related GLs, daily mismatch report to timely clear mismatches and inform BOM/BM rationales for long pending items
To ensure documents to be scanned and filled timely and properly
Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all Customer Services activities.
Ensure accuracy of reports and compliance advice provided to Customer Services agents and management team.
Develop information regarding required changes in reports and procedures
Daily monitoring Customer Services team' s activities with sample check Day 2 and call monitoring
Perform quarterly internal audit via MCA test to ensure robust control in Customer Services
Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
Apply knowledge in order to improve the quality and goals of Customer Services team.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
To perform other duties assigned by BOM
Job Requirements
Bachelor's/University degree or equivalent experience
Must be detail orientated, accurate and thorough when performing operational tasks
Customer service experience preferred
Able to complete external, internal reports and customer transactions in a timely and quality manner
Must demonstrate solid qualitative/quantitative and problem-solving skills
Drive to initiate and support quality initiatives of reducing transaction defects and cycle time
Self-motivated contributor with high degree of integrity and the ability to handle complex and multiple priorities
Proficient in MS Office
Good communication skills in English and Vietnamese. Fluency in another foreign language is a plus
Honest, responsible, organized, and good interpersonal skill.
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