việc làm technical support specialist/it HELPDESK SPECIALIST tại tphcm - telestar
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Kế toán, Kỹ thuật, IT phần cứng/mạng, Bộ Phận Hỗ trợ, Tài chính / Kế toán
Lương: Từ 11 đến 0 triệu
Hình thức: Toàn thời gian
Ngày đăng: 26/04/2024
Hạn nộp: 26/06/2024
Liên hệ ứng tuyển gọi:
Mô tả công việc
JOB DESCRIPTION
Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Monitor all activities by using our system.
Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.
WORKING TIME
Monday - Friday: From 13:00 - 22:00
JOB REQUIREMENTS
Strong verbal and written skills in English.
University/College degree in information technology, computer science or any related fields.
Proven experience as a Tech Support Specialist or similar role.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Familiarity with common troubleshooting tools and remote support software.
Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
Ability to work independently and collaboratively as part of a team.
BENEFITS:
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Team building, Happy Hour every week.
Social insurance and annual leave are based on the Vietnam Labour Code.
Incentives will be added based on employee performance.
A 13th-month bonus is provided based on performance.
Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Monitor all activities by using our system.
Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.
WORKING TIME
Monday - Friday: From 13:00 - 22:00
JOB REQUIREMENTS
Strong verbal and written skills in English.
University/College degree in information technology, computer science or any related fields.
Proven experience as a Tech Support Specialist or similar role.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Familiarity with common troubleshooting tools and remote support software.
Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
Ability to work independently and collaboratively as part of a team.
BENEFITS:
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Team building, Happy Hour every week.
Social insurance and annual leave are based on the Vietnam Labour Code.
Incentives will be added based on employee performance.
A 13th-month bonus is provided based on performance.
Nộp hồ sơ liên hệ
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Giới thiệu công ty
CÔNG TY TNHH TELESTAR việc làm
207 Đường 05, Lake View City, P, Quận 2, Thành phố Hồ Chí Minh.
Quy mô: Từ 10 - 25 nhân viên
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Vị trí việc làm technical support specialist/it HELPDESK SPECIALIST tại tphcm - telestar do công ty Telestar tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Từ 11 đến 0 triệu, tìm thêm việc làm về VIỆC LÀM TECHNICAL SUPPORT SPECIALIST/IT HELPDESK SPECIALIST tại TPHCM - Telestar hoặc công ty Telestar ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH TELESTAR việc làm
207 Đường 05, Lake View City, P, Quận 2, Thành phố Hồ Chí Minh.
Quy mô: Từ 10 - 25 nhân viên
Liên hệ ứng tuyển gọi: