[Vinh] Nhân viên Lễ tân - Receptionist

What Is Your Role
Be the first point of contact for guests and create a welcoming, seamless, and memorable arrival and departure experience.
Ensure accurate Front Office operations while delivering responsive and professional service that strengthens guest satisfaction and trust in Modern Village Lifestyle.
What Will You Do
1. Guest Experience
Welcome guests warmly, manage check-in and check-out procedures efficiently, and ensure all registration information is accurate.
Respond to guest requests, inquiries, and concerns promptly, providing practical solutions and clear communication.
Introduce property facilities, services, promotions, and local recommendations to help guests make the most of their stay.
2. Reservation & Guest Administration
Process room bookings, modifications, extensions, and cancellations in accordance with company policies.
Maintain accurate guest records, reservation details, and stay information to support smooth operations.
Monitor daily arrival and departure lists, ensuring guest information is updated and communicated when necessary.
3. Service Recovery
Address guest concerns with professionalism, empathy, and urgency to minimize service disruption.
Follow up on reported issues and coordinate with relevant departments to ensure timely resolution.
Capture guest feedback and share insights that contribute to service improvements.
4. Workplace Standards
Maintain professional appearance, communication standards, and service etiquette during every guest interaction.
Support team collaboration and assist colleagues during peak periods to ensure a smooth guest experience.
Participate in training sessions and continuously strengthen knowledge of property services, policies, and procedures.