VIP ServerBest Western Premier Sonasea Phu Quoc

Guest Service Excellence: Provide exceptional and personalized service to VIP guests, ensuring their comfort and satisfaction throughout their stay.
Food and Beverage Service: Present the menu, take orders, serve food and beverages, and provide recommendations as needed. Ensure food and beverages are presented according to the resort's high standards.
Anticipating Needs: Anticipate the preferences and needs of VIP guests, offering proactive and attentive service to create a memorable experience.
Customized Experiences: Understand and remember the preferences of returning VIP guests, creating a personalized service that reflects their individual tastes and desires.
Private Events and Functions: Assist with planning and executing private events, parties, and banquets for VIP guests, including menu selection, setup, and coordination with other resort staff.
Communication: Work closely with kitchen and bar staff to ensure the smooth and timely delivery of orders. Communicate guest preferences or special requests to the appropriate departments.
Guest Interaction: Build relationships with VIP guests, ensuring that their needs are met and that any issues or concerns are handled promptly and professionally.
Upselling and Promotions: Promote the resort's food and beverage offerings, including special menus, wine pairings, and premium items, with a focus on enhancing the VIP guest experience.
Maintaining Cleanliness: Ensure the VIP areas are clean, organized, and well-maintained, following resort standards.
Confidentiality: Maintain the confidentiality of VIP guests' information and preferences.