Hostess - Urgently

Create unforgettable welcome experiences and thoughtful farewells for our guests, by tailoring guest interactions according to
individual guests' needs when they dine at your restaurants.
You always acknowledge guests and remember important information as guest names, preferred seating and favourite aperitifs
You have extensive knowledge about activities in Resort and the rest of Phu Quoc Island, allowing you to give guests
recommendations in order to optimize overall guest experience
You have the knowledge to operate Opera System, sort out Guest in House report, VIP of the day and Accor Member list and share the
information to all colleague before operation time
Take charge of managing the guest proles in the restaurant management system and update important guest information, such as:
dining preferences, dietary restrictions and preferred seating
You have the ability to use suggestive selling as a way to complement services inside the resort, resulting in higher average spending
and increased revenue
You have the knowledge to operate the Point of Sale system and assist the team in handling payments and recording orders through
the POS
You are responsible for managing the reservation channels and ensures that bookings are conrmed according to the standards,
resulting in a positive rst impression
Perform any other duties that may be assigned by the management from time to time