Voice System Engineer

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Objectives
The role of IT Voice Engineer will work with Group Infra team to implement, testing, support, monitor and upgrade local Avaya Unified Comms system, Cisco IP phone system to ensure they are secure, stable and high performing. They work closely with other teams such as infrastructure engineers, security specialists, external partner, and business stakeholders to deliver Voice system solutions that meet business needs.
Job Summary:
The role of IT Voice Engineer will work with Group Infra team to implement, testing support, monitor and upgrade local Avaya Unified Comms system, Cisco IP phone system to ensure they are secure, stable and high performing. They work closely with other teams such as infrastructure engineers, security specialists, external partner, and business stakeholders to deliver Voice system solutions that meet business needs.
Key Responsibilities:
• Installation, configuration, maintenance, support and troubleshooting of Cisco IP Phones and Avaya Unified Comms systems for business units in accordance with bank's standard and policies.
• Implement telecommunications projects as assigned by IT Department Managers.
• Provide on-site technical leadership during project implementation to ensure compliance with standards and schedules.
• Develop written guidelines for installation, operation and maintenance of new equipment and configurations.
• Create documentation such as user manuals, procedures and reports.
• Maintain records of hardware and software inventory.
• Conduct training sessions for users of newly installed or upgraded equipment.
• Coordinate with vendors/contractors on matters relating to the projects being implemented.
• Support Voice systems in Regional and local Disaster recovery exercise.
• Work with relevant team in VA screening and patching.