[Volunteer] People Engagement Lead

1. Role Overview
About the Role As People Engagement Lead, you will make sure every volunteer at STEAM for Vietnam feels connected - from their first day, through their project, to the moment they leave and become alumni. You will run the rituals that hold a remote volunteer community together: onboarding check-ins, culture moments, project-close transitions, and the alumni network. Retention is your craft: volunteers who feel seen, stay.
2. Key Responsibilities
Run Day-30 and Day-60 check-ins with every active volunteer and act on what you hear
Own the project-close Bridge Ritual: celebrate the ending, connect volunteers to their next project
Build and maintain the alumni network - keep former volunteers close and open a path back
Create culture moments that make a remote, distributed team feel like one community
Spot early signs of disengagement and intervene before people quietly drift away
3. Requirements
You are a natural relationship builder - people open up to you
You are a consistent operator: rituals happen on schedule, every time, without reminders
You are empathetic and perceptive - you notice when someone's energy changes
You believe community is built through deliberate, repeated care
Nice to have
Community management, events, or volunteer coordination experience
Experience running engagement surveys or retention programs
Comfort with remote community tools (Slack, Discord, Notion)
4. Why Join Us?
Own the metric the whole organization depends on: volunteer retention
Practice community building at the scale of hundreds of volunteers
Receive a certificate and recognition for your contribution
Keep together the community that delivers free, world-class STEAM education across Vietnam