Warehouse Data and Customer Service Specialist

It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.
At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.
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How you create impact
To respond to customer requests in a timely quickly, identifying + solving issues, complaints, or disputes in a professional manner.
To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
To communicate with customers regarding the order status or when issues arise.
To prepare + sort documents such as cycle count reports, invoices, identifying + interpreting data for system entry.
To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
To ensure compliance with all customers contractual obligations on the part of the company.
Working hour: 8:00 - 17:00, from Monday to Saturday Working location: Kuehne+Nagel Warehouse at LogisValley Yen Phong, Yen Phong Industrial Park Expansion, Yen Trung Commune, Bac Ninh Province, Vietnam.
What we would like you to bring
Bachelor Degree or College Graduated.
Having 2-year experience working in warehouse environment.
Detail-oriented, careful, hard-working and responsible.
Customer service: ability to handle customer inquiries, resolve issues, and ensure customer satisfaction.
Good communication skills to interact effectively with clients and internal teams.
Problem-solving skills: ability to quickly identify problems and implement effective solutions.
Time-management and prioritization skills to handle multiple tasks and meet deadlines.
Ability to analyze data, metrics to improve logistics processes and customer service is preferable.
What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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