Warehouse Supervisor (Giám Sát Kho Vận)

- Make sure all operators must follow company policy and safety standard requirements
- Directly manage customer service staffs and operators to operate daily works in order to meet KPIs to be aligned with customers
- Oversee the safe receipt, storage, retrieval and timely dispatch of goods. They ensure workplace health and safety requirements are met and take responsibility for the security of the building and stock
- Work with the Warehouse Manager to ensure daily productivity and KPI targets are met and maintain
- Manage teams of workers and deal with personnel issues such as the recruitment, training and discipline of staff
Key Activities:
- Manage CS team to make sure inbound & outbound to be done as plan, support CS team for CS works once needed
- Working with the Warehouse Manager in the scheduling of training staff and monitoring their performance and progress
- Assist carrying out appraisals with Warehouse Manager
- Allocating tasks to team members
- Coaching, training and meeting the team
- Have the idea to improve warehouse in warehouse optimization, manpower utilization, productivity
- Working with the Retail Account to make daily working plan and deploy it smoothly, update status to line manager on daily
- Monitoring daily the pending receiving orders and delivery orders and daily operations.
- Monitoring and reporting on team performance
- Briefing teams on targets, initiatives and policy changes
- Delivering and fulfilling objectives and directions from the operation & headquarters and customers
- Keeping stock control systems up to date and planning future capacity requirements
- Make sure that their team must follow policy about safety, security, house keeping
- Ensuring and working with the Warehouse Operational Manager on the health, safety, cleanliness and security of the work environment.
- Handling problems or complaints
- Responding to and dealing with customer communication by email, fax and telephone