Sales Manager is accountable for formulation and implementation of sales activities, while providing leadership, supervision, and direction to the sales team. The role is additionally in charge of ensuring revenue goals, productivity levels and quality standards are met based on the objectives, performance and quality standards of the hotel, serviced apartments, condominiums, retail / commercial spaces.
This position reports to the Director of Sales and will work closely with other team members in Sales and Marketing Department.
Personality & Ethos
• Clear, confident in all means of communications
• Process-oriented, detail-minded, organized
• Self-motivated, proactive, and takes initiative
• Accountable, responsible, reliable
• Able to stay calm and positive under pressure
• Demonstrates high self-esteem, self-management, integrity and honesty
• Analytically minded, decisive, creative and thoughtful problem-solving
• Multi-tasker; manages time and prioritizes effectively
• Thrives in fast-paced, changing environment
• Resilient to adversity, adaptable to change
• Commitment to continuous learning
• Embraces diverse cultures and being a team player
• Embraces and drives "Wink" personalization, brand and culture
Responsibilities
• Being responsible for the smooth operation of the office / working stations at all times
• Preparing collaterals and other necessary materials for sales calls, trade expos and sales blitz
• Assisting Sales Team with proposals, reservations, group action memo, internal office memo as required
• Coordinating with individual property's Wink Space team and following up with rooming list for group bookings
• Monitoring daily and weekly reports such as daily arrivals, departures, office files and activity reports
• Recording and distributing weekly Sales Meeting minutes
• Maintaining adequate inventory of office supplies; including sales collaterals
• Assisting Sales Team with month end extraction and assimilation of data for report
• Responding and representing Sales team when they are not around
• Conducting sales calls to maintain a strong relationship to clients as needed
• Planning and conducting familiarization tours and site inspections in line with business needs
• Interfacing with operations on a timely basis
• Ensuring that all accounts are properly updated, and that the system is utilized to its full capacity
• Gathering market, customer information and providing feedback on hotel trends
• Assisting and supporting Sales team at trade exhibitions and events
• Performing other related duties and functions assigned by the Director of Sales and
Sales ManagerWork Experience Requirements
• At least 2 years' experience in hotel sales is required
• Bachelor's degree in major of communications, business administration, marketing, hospitality management or equivalent
• Good written and verbal communication skills in both Vietnamese and English, other languages a plus
• Conflict management, impact and influencing; listening, understanding and responding; teamwork and cooperation
• Ability to think critically, offer solutions, anticipate problems and provide solutions; provide high level of attention to detail
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS