(work from home for malaysia company) chat support ( Social Media project)

Mô tả
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support
channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry
requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
Yêu cầu chung
- Male/female 25-40
- Excellent command of written and spoken in Vietnamese and English Languag
- Bachelor / Diploma
* Minimum 2 years of experience in customer service
* Able to communicate effectively with customers in a friendly and polite manner following the processes
* Willing to work shift hours, including midnight shift
Yêu cầu về ngoại ngữ
Tiếng Anh (Trung-Cao cấp)
Quyền lợi
Working days: 5 - 6 days a week, including weekends
Working hours: 9 hours (8 hours + 1 hour break) per day but shift hours to be confirmed
Others
The company will apply Employment Pass (EP) to the new employee.
Quarantine cost & flight ticket will be paid by company. (after Covid finishes)
Thời gian làm việc
Working days: 5 - 6 days a week, including weekends