4PL Customer Service Agent (Project Logistics)CÔNG TY TNHH MAERSK VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, Thống kê, Marketing - PR, Giao thông/Vận tải/Thủy lợi/Cầu đường, Giao Dịch Khách Hàng, Marketing / Truyền thông / Quảng cáo, Dịch vụ
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 10/09/2024
Hạn nộp: 11/09/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
In Maersk, we're not afraid to drive change or reinvent ourselves. It is part of our values and we pride ourselves on our innovation history, but the steady improvement of our capabilities is vital to remain true pioneers in global trade.
We Offer
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
High-level Position Purpose
The role of Senior 4PL Customer Service Agent is to take full responsibility for customer experience by executing, managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities.
Key Responsibilities
Primary point of contact
Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
Orchestrator the overall flow of an end-to-end shipment.
Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins + Service failures, providing insights and recommendations for enhancing operational efficiency.
Responsible for cross sell/up sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
Work with the KCMs/ Commercial team to establish and strengthen customer relationships
Comply to specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager
We Offer
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We value the diversity of our talent and will always strive to recruit the best person for the job.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
High-level Position Purpose
The role of Senior 4PL Customer Service Agent is to take full responsibility for customer experience by executing, managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities.
Key Responsibilities
Primary point of contact
Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
Orchestrator the overall flow of an end-to-end shipment.
Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins + Service failures, providing insights and recommendations for enhancing operational efficiency.
Responsible for cross sell/up sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
Work with the KCMs/ Commercial team to establish and strengthen customer relationships
Comply to specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager
Yêu cầu công việc
Requirements
Min 3 years' experience in customer service or logistics, preferably in a 4PL or third-party logistics (3PL), preferable in Project cargo handling/execution
Strong knowledge of logistics and supply chain including but not limited to Customer service, Transportation, Customs clearance and Warehousing
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and stakeholders
Passion to drive closures & high-level customer service orientation -Customer Centricity.
Result orientation.
Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously
Team player -Works together with others in the business unit to achieve results, fosters teamwork.
Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism
Positive and proactive attitude.
Good command of both oral and written English
Min 3 years' experience in customer service or logistics, preferably in a 4PL or third-party logistics (3PL), preferable in Project cargo handling/execution
Strong knowledge of logistics and supply chain including but not limited to Customer service, Transportation, Customs clearance and Warehousing
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and stakeholders
Passion to drive closures & high-level customer service orientation -Customer Centricity.
Result orientation.
Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously
Team player -Works together with others in the business unit to achieve results, fosters teamwork.
Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism
Positive and proactive attitude.
Good command of both oral and written English
Quyền lợi được hưởng
Thưởng
Performance Bonus
Performance Bonus
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Xuất Nhập Khẩu & Thủ Tục Hải Quan
KỸ NĂNG
Project Logistics, Customs Clearance, Import - Export, 4PL, communication
LĨNH VỰC
Luật/Dịch vụ pháp lý
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Xuất Nhập Khẩu & Thủ Tục Hải Quan
KỸ NĂNG
Project Logistics, Customs Clearance, Import - Export, 4PL, communication
LĨNH VỰC
Luật/Dịch vụ pháp lý
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Giới thiệu công ty
CÔNG TY TNHH MAERSK VIỆT NAM việc làm
Số 54-56 Nguyễn Trãi, Phường Bến Thành, Quận 1, Thành phố Hồ Chí Minh
Quy mô: Từ 5000 - 10000 nhân viên
Việc làm tương tự
Nhân Viên Kinh Doanh Lương Cứng + Hoa Hồng Hấp Dẫn
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
30/10/2024
Chuyên Viên Môi Giới Đầu Tư
Công ty Cổ Phần Giao Dịch Hàng Hóa Gia Cát Lợi
15.000.000vnđ - 20.000.000vnđ
Hà Nội, Hồ Chí Minh, Bình Dương
11/10/2024
Chuyên Viên Tư Vấn Căn Hộ - Quận 1 (Lương lũy tiến đến 18 Triệu + Hoa Hồng)
Công ty Cổ phần Tập đoàn Sen Group
Lương cơ bản 6.000.000 - 18.000.000 + % Hoa Hồng + Thưởng
Hồ Chí Minh
18/10/2024
Nhân Viên Chăm Sóc Khách Hàng (Logistics)
CÔNG TY TNHH THƯƠNG MẠI VÀ TIẾP VẬN ĐẠI DƯƠNG XANH
8 - 12 triệu
Hồ Chí Minh
30/10/2024
Nhân viên chăm sóc khách hàng
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
Hồ Chí Minh
17/10/2024
Nhân Viên Chăm Sóc Khách Hàng (Hàng Nhập - Forwarder)
CÔNG TY TNHH TIẾP VẬN THỰC (REAL LOGISTICS)
10 - 11 triệu VNĐ
Hồ Chí Minh
08/11/2024
Nhân Viên Chăm Sóc Khách Hàng Online
CÔNG TY CỔ PHẦN THƯƠNG MẠI DỊCH VỤ PENSILIA
15 - 20 triệu
Hồ Chí Minh
30/11/2024
Vị trí 4PL Customer Service Agent (Project Logistics) do công ty CÔNG TY TNHH MAERSK VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về 4PL Customer Service Agent (Project Logistics) hoặc công ty CÔNG TY TNHH MAERSK VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH MAERSK VIỆT NAM việc làm
Số 54-56 Nguyễn Trãi, Phường Bến Thành, Quận 1, Thành phố Hồ Chí Minh
Quy mô: Từ 5000 - 10000 nhân viên