Account Leader

Account Leader in HEDIMA is responsible for:
Leading a team of Account Specialists to develop long-term relationships with clients.
Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.
Achieving assigned business targets.
Duties and responsibilities:
1. Project Management
Receive client's briefs, clarify all of their needs & consult HEDIMA's services and solutions to clients.
Monitor project team in developing & executing projects.
Negotiate with clients/ suppliers to ensure achieving highest profit with lowest cost.
Manage risks & solve problems that occur during project's execution.
2. People Management
Build a strong Account team and manage/ coaching team members.
Collaborate with internal teams to ensure they fulfill all client's requirements.
3. Client Management
Build strong client relationships to maintain current business & acquire new clients.
Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.
Focus on improving the client's experiences.
4. Process Management
Work with accountant/ admin to track contract payment progress, monitor cash flow & liabilities.
Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.