Account Leader

Job Overview
Account Leader in HEDIMA is responsible for:
- Leading a team of Account Specialist to develop long-term relationships with clients.
- Liaising between clients & internal teams to ensure successful delivery of HEDIMA
solutions according to client needs.
- Achieving assigned business targets.
Duties and responsibilities
1. PROJECT MANAGEMENT
- Receive client's briefs, clarify all of their needs & consult HEDIMA's services and
solutions to clients.
- Monitor project team in developing & executing projects.
- Negotiate with clients/ suppliers to ensure achieving highest profit with lowest cost.
- Manage risks & solve problems that occur during project's execution.
2. PEOPLE MANAGEMENT
- Build a strong Account team and manage/ coaching team members.
- Collaborate with internal teams to ensure they fulfill all client's requirements.
3. CLIENT MANAGEMENT
- Build strong client relationships to maintain current business & acquire new clients.
- Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.
- Focus on improving the client's experiences.
4. PROCESS MANAGEMENT
- Work with accountant/ admin to track contract payment progress, monitor cash flow and liabilities.
- Manage the progress and efficiency of services for clients to achieve business targets &
report to BOD as requirements.
- Other related tasks as BOD's requirements.