Account Management AssociateLalamove vietnam

Mô tả Công việc
Be responsible for Account Management (AM) Group KPI in revenue & supporting metrics (Customer retention rate; up-selling/ cross-selling revenue; Reactivation rate)
Maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
Work closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
Follow up with service failure issues & coordinating with other departments;
Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
Work closely and coordinate with internal stakeholders in handling service failure, and billing issues.