Account Manager (E-Commerce)

Overview:
Our agency, a leader in e-commerce enablement, is seeking a dedicated and experienced Account Manager to join our dynamic team. The Account Manager will play a pivotal role in managing client relationships, ensuring client satisfaction, and driving successful outcomes across e-commerce platforms such as Shopee, Lazada, and TikTok.
Responsibilities:
• Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage individual client portfolios.
• Strategic Planning: Develop and execute strategic plans to meet clients' needs and objectives. Collaborate with internal teams to align campaign strategies with client goals.
• Performance Monitoring: Regularly evaluate the effectiveness of campaigns, identify areas for improvement, and ensure strategies are adjusted to maximize client satisfaction and performance.
• Reporting: Provide comprehensive updates and insightful reports to clients on their campaign performance, including metrics and analytics that demonstrate return on investment (ROI).
• Problem Resolution: Proactively address client issues and concerns, working closely with internal teams to develop effective solutions.
• Revenue Growth: Identify opportunities for revenue growth within existing client accounts through upselling and cross-selling of additional services.
• Market Insights: Stay informed about industry trends and competitor activities to advise clients and adjust strategies accordingly.