Account Manager (English and Chinese Speaking)

You will:
- Develop and launch new solutions that meet the needs of the largest and most complex global freight forwarding clients.
- Accelerate the growth of all services across the Flexport Portfolio including Air, Ocean, Domestic and Cross-border Logistics, Trade Advisory, Customs, PO Management.
- Partner with global teams in North America, Europe and Asia to identify expansion opportunities with our existing accounts to expand Flexport's business.
- Work cross-functionally across Ocean/Air/Logistics Operations, Procurement, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams - to develop and execute on client strategies to maximize outcomes.
- Align management level customer contacts and maintain relationships with critical stakeholders at some of the world's largest brands
- Stay informed on the latest industry and supply chain developments, and proactively educate and support your clients through change.
You should have:
- 4+ years client facing experience with a background in logistics, freight forwarding, or supply chain strongly preferred.
- An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results.
- Experience working in complicated global team matrices to drive desirable solutions and results on a global level.
- Experience building client relationships locally and globally and leveraging those relationships to grow the business partnership.
- Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized.
- Effective communication on all channels (written, verbal, phone, media) with strong English and Chinese proficiency for aligning global stakeholders.
- Strong negotiation and problem-solving skills
- Highly collaborative; track record of building strong internal and external relationships.
- High integrity and ethics; style and behavior align with Flexport's values
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
- Hanoi office location is in 1 Thai Ha, Dong Da,.
- Willing to travel to other provinces to visit clients and factories.