Account ManagerADK Group

Responsibilities:
The Senior Account Manager (SAM) has an integral role in business pitches and hold responsibilities for the effective on boarding of new clients.
Managing the company clients' accounts in accordance with the requirements and provide frontline support to Account Director (AD).
Leading all the project productions/outcomes and drive content & creative strategy. Managing client expectations and satisfaction on high standards on every campaign.
Working with other teams, especially Strategists to find insights & provide creative inputs.
Reporting process/outputs/results to AD and deliver presentations to clients.
Responding to customer enquiries and complaints; providing specific solutions when problem/issue occurs.
Creating opportunities to grow business in term of revenue on assigned accounts. Gaining trust and maintaining good relationship with clients.
Coaching & supervising the subordinates to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation...
Supporting AD to enforce all of ADK's policies including; ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms....
Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically.
Inspiring all the relevant teams, and solve everyone's difficulties; listen to team member difficulties and motivate them; give recognition for good performance as well as manage poor performance
Deliver training and coaching to team members to enhance their skills and knowledge in project management.
Acting as the key interface between the customer and all relevant divisions.
Qualifications:
At least 03 -05 years of account management role. Worked at a digital agency is a plus.
Good Analytical skills as well as communication skills (oral and written)
Interpersonal and presentation skills.
Proactive, positive attitude, creative thinking, good problem-solving skills, willing to learn, adapt and operate with a dynamic and fast-moving work environment.
Be able to work under high pressure and meet deadlines.
Good at Microsoft (Word, Excel, Outlook, PowerPoint, etc.)
Benefits:
Attractive salary, bonus, annual appraisal
100% of salary paid social, health & unemployment insurance
Paid birthday leave, laptop, healthcare plan
14++ days of paid leave per year