Account Specialist - B2B

Location: Mapletree Business Center, District 7, Ho Chi Minh City
Working Hour: Mon - Fri | 8.30 AM - 5.30 PM
Contract: 12 months - Sign with 3P-Talentnet
About The Company A leading food delivery platform in Southeast Asia, connecting enterprise partners with customers through innovative digital solutions. The company is committed to building strong partnerships, optimizing business performance, and delivering exceptional customer experience.
Position Overview
We are looking for a highly motivated and detail-oriented Account Specialist to join the Enterprise Commercial team. This role is responsible for managing relationships with enterprise-level partners, coordinating cross-functional activities, and driving business growth while ensuring operational excellence.
Fluency in English is required to communicate effectively with stakeholders and internal teams.
KEY RESPONSIBILITIES
Account Management
Act as the primary liaison between the company and enterprise commercial partners, ensuring a seamless communication flow and fostering long-term relationships.
Regularly engage with partners to understand their needs, challenges, and business goals, and provide tailored solutions to enhance their experience.
Manage the onboarding process for new enterprise accounts, ensuring smooth integration into the company's systems and processes.
Maintain and update partner profiles, contracts, and account records to ensure accuracy and compliance.
Partner Performance Optimization
Monitor and analyze key performance indicators (KPIs) for assigned accounts, including sales volume, order accuracy, delivery efficiency, and customer feedback.
Identify areas for improvement and propose actionable strategies to enhance partner performance.
Collaborate with partners to implement promotional campaigns, menu optimizations, or pricing strategies that align with market demands and business objectives.
Conduct quarterly business reviews (QBRs) with partners to evaluate performance and discuss growth opportunities.
Business Development
Identify and pursue opportunities to expand the company's offerings within existing enterprise accounts, such as launching new product lines or services.
Collaborate with the Business Development team to acquire new enterprise partners and expand the company's market presence.
Negotiate and manage commercial agreements to ensure mutual benefits and alignment with the company's strategic goals.
Operational Coordination
Work closely with internal teams (e.g., Operations, Marketing, Product, and Customer Experience) to ensure smooth execution of campaigns, promotions, and initiatives.
Troubleshoot and resolve operational issues such as delivery delays, order inaccuracies, or system errors, ensuring minimal disruption to partners.
Provide partners with training and support on the company's tools, systems, and processes to maximize efficiency.
Reporting & Analysis
Prepare detailed reports on account performance, market trends, and partner feedback to support decision-making and strategy development.
Use data analytics to identify patterns, predict outcomes, and recommend proactive measures to improve partner and the company's overall performance.
Maintain dashboards and trackers to monitor account progress and communicate updates to stakeholders regularly.
Stakeholder Management
Build and maintain strong relationships with key stakeholders, including enterprise partners, internal teams, and external vendors.
Serve as an advocate for enterprise partners, ensuring their concerns and feedback are addressed promptly and effectively.
Represent the company in meetings, presentations, and events to showcase the value of partnership and strengthen collaboration.
REQUIREMENT
Bachelor's degree in Business Administration, Marketing, or a related field.
At least 2 years of experience in Account Management, Business Development, or a similar role.
Experience in food delivery, e-commerce, or F&B is preferred.
Proven ability to manage enterprise accounts and drive business growth.
Fluent in English and Vietnamese, both written and spoken.
Strong communication, negotiation, and stakeholder management skills.
Good analytical, organizational, and problem-solving abilities.
Proficient in Microsoft Office and CRM tools.
Adaptable, proactive, and comfortable working in a fast-paced environment.
Salary And Benefits
Salary: 14,500,000 gross/month
100% salary in 2-month probation period & full SHUI
Annual leave
Laptop provided