Administration Officer (Aeon Mall Thanh Hoa - 616)

AEONMALL Vietnam Co., Ltd. is a core enterprise of AEON group, specializing in shopping mall development and business operation. Based on the basic philosophy "The customer first", we are continuing our efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture.
Website: [protected info]
Because of business demand, we are in need of recruiting 01 Administration in AEON MALL Thanh Hoa
+ Working time: Average 5 days/week and in shift (A shift 8:30 AM - 5:30 PM - C shift 1:30 PM - 10:30 PM, about 5-7 C shifts per month), 2 OFF days/week but not fixed on weekends, some shifts on public holidays.
+ Report to: Executive/ Manager.
+ Main function: Follow established regulations, procedures, guidelines and standards to carry out administrative company tasks, tenant management to ensure smooth Shopping Mall operation. Promote customer services through conducting new training programs for tenant staff and response to Customer inquiries (on Facebook, mail box...) to bring best experience to customers.
1. Implement tenant management, collect fully and correctly tenant information, staff information. Supervise, collect and support all tenants strictly follow Laws, regulations and procedures such as Operating Insurance Certificates, Food hygiene certificate, legal docs, tracking violation if [protected info] ensure compliance for business run smoothly and correctly. (25%)
2. Handle administration tasks followed by company's regulations and process coordinator for Shopping Center's paper jobs. Control and manage office supplies: office equipment, consumable expense, monthly working roster, transportation arrangement (20%)
3. Tracking, follow up with related party to handle customer voice process till the end ensure all feedback on time, fully content with best manner to customer. Summarize customer voice and propose idea to improve Customer service (15%)
4. Support tenants handling administrative tasks including daily business process, organize monthly meeting and event to ensure their smooth running. Organize some employee's satisfaction activities: cleaning day, store manager meeting, daily work tool and facility... (15%)
5. Assist to conduct tenant staff training to deliver Aeon Mall standard of service (10%)
6. Daily patrol the shopping mall to timely support customer, check tenant staffs working manner and maintain good relationship with tenants to understand their training needs (10%)
7. Other tasks as assigned (5%)