Admissions Officer

Key Competencies:
1. Technical Capacity
i. Education/Qualification
● Undergraduate Degree, major in communications, marketing or business
● Internationally recognised Postgraduate Degree or Professional Qualification
ii. Experience
● 10+ years relevant administrative experience and customer service orientation
iii. Technical Knowledge
● Excellent proficiency in various software applications such as excel and related software systems
● Excellent proficiency in written and spoken Vietnamese and English; Korean and/or Japanese language skills well-regarded
● Knowledge of admissions procedures in an international education environment recommended
● Multicultural communication and presentation skills
2. Stakeholder Responsiveness
i. Relationship Building
● Shows respect for Stakeholders at all times
● Provides quality advice and effective solutions
● Ensures Stakeholders' deadlines are met
● Anticipates Stakeholders' needs
● Acts to align Stakeholders' and UNIS goals and expectations
● Demonstrates a positive mind-set to achieve the best solutions for Stakeholders and UNIS
● Relates to Stakeholders on a professional level
● Acts to create loyalty and trust between Stakeholder and UNIS
● Develops effective relationships and networks with Management and other Stakeholders
ii. Professional Judgment
● Anticipates Stakeholders problems and is proactive with providing solutions
● Is aware of and adapts to cultural differences
● Gives advice to others when appropriate
● Takes responsibility to deliver quality service
● Is up-front with Stakeholders about limitations
● Educates Stakeholders about different approaches to problems
● Manages Stakeholders' expectations regarding changing laws and regulations
● Displays accurate professional judgment under pressure
● Anticipates changes in government policy and prepares for its impact on Stakeholders and UNIS
● Identifies, understands and acts to minimise business risk to UNIS
3. Management Skills
i. Team
● Allocates staff effectively on jobs by recognising strengths and weakness
● Fosters teamwork and cooperation
● Cooperates with others to enhance knowledge of Stakeholders
● Assists team members in resolving issues
● Gives credit to the team for work performance, where appropriate
● Helps team members to build self confidence
● Displays leadership in servicing the Stakeholder
● Adapts management style to get the best from staff
ii. Task
● Provides appropriate level of service to meet Stakeholder expectations
● Ensures standard level of quality and service by giving clear guidelines to staff
● Ensures staff understanding of accountabilities by setting clear objectives
● Schedules and prioritises work effectively
● Judges when to say no to a Stakeholder or colleague
● Plans well in advance to meet deadlines
● Adds value to others' work
iii. People Development
● Continually provides on-the-job training to staff
● Ensures quality work standards are met
● Provides opportunities for staff to learn and develop
● Delivers timely constructive criticism or encouragement
● Continually coaches staff on UNIS standards and service
● Encourages staff to take responsibility
● Discusses Stakeholder issues and possible solutions with staff to help them understand and learn
● Encourages feedback from staff
● Communicates openly and effectively with staff
● Encourages loyalty by providing others with more responsibility trust and challenge in order to increase involvement and sense of achievement
iv. Problem Solving
● Thinks through problems and provides appropriate solutions
● Understands and communicates when problems can't be solved
● Thinks clearly and quickly
● Evaluates possible solutions for optimal outcome
● Identifies key points quickly
● Quickly identifies appropriate actions
● Demonstrates flexibility and initiative in thinking about and resolving problems
4. Personal Effectiveness
i. Drive & Commitment
● Displays a positive attitude
● Demonstrates pride in UNIS
● Manages time effectively to increase work efficiency
● Takes responsibility for maintaining UNIS quality standards
● Demonstrates a high level of commitment to UNIS and Stakeholders
● Takes responsibility for own actions
● Positively reacts to challenges
ii. Attitude
● Is perceived as out-going, open, friendly and honest
● Manages stress effectively
● Understands own limitations
● Actively strives to overcome difficulties
● Displays maturity and confidence
● Is perceived as fair and objective by staff and Stakeholders
● Positively influences staff
● Maintains professionalism and integrity at all times
● Maintains confidentiality of Stakeholders
● Demonstrates flexibility and willingness to listen to others before making a decision
● Gains the trust and confidence of Stakeholders and staff
5. Social Skills
i. Communication Skills
● Communicates clearly and concisely, both written and spoken
● Listens actively
● Communicates with tact and diplomacy
● Provides clear guidance and explanations to Stakeholders about their issues and problems
● Ensures pertinent business and Stakeholder information is communicated to all staff
● Communicates what others need to know, in the right way and in a language they understand
ii. Social Confidence
● Develops and maintains a strong network of contacts both within UNIS and in the external business community
● Adapts personal style in order to relate effectively with a range of people in different situations
● Acts as an ambassador of UNIS
● Socialises in a way that brings business benefit to UNIS
● Appears confident, professional and comfortable in a cross cultural environment
HOW TO APPLY:
Interested candidates please send your applications via school portal: [protected info]