Admissions Officer
Emasi Group of Bilingual International Schools
Địa điểm làm việc: Hồ Chí Minh, Long An
Hết hạn: 21/03/2024
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Mô tả công việc
***School: Respected EMASI/EMASI Plus school
***Report to: Admissions & Communications Manager
***Job overview:
Admissions Officer fully meets and exceeds the student recruitment targets of the school and provides excellent quality, professional customer service to prospective and current parents of the school.
***Responsibilities and Duties:
• Meet and exceed the school' student recruitment targets by effectively converting prospective parents' enquiries into enrollments;
• Proactively follow up on all enquiries to ensure prospective parents receive excellent customer service and proceed with their applications and enrollment;
• Provide well-tailored tours and advisory meetings to prospective parents, emphasize the school's strengths and persuasively convince them the school is the best choice for their child;
• Timely and professionally process all admissions related documentation, from student application to invoicing and confirmation letters;
• Inform all relevant teachers of any new enrolments, provide student profiles and key documentation to them prior to the student's arrival so that teachers are well prepared;
• Assist Line Manager with producing regular Admissions reports and with reviewing and updating the current and prospective parents' database;
• Assist Line Manager with reviewing student recruitment performance, and with developing and implementing effective student recruitment plans for the school;
• Administer admissions tests and to schedule admissions interviews as appropriate for the applicant's age group and background;
• Record, update and review all enquiries, tests, visits and applications, and receive and record any student withdrawal forms for the school's current students;
• Continuously monitor parent feedback and identify shifts in parent perceptions and preferences, report them to Line Manager on a regular basis;
• Regularly visit the school's key competitors and their websites to keep the team updated on any new competitor developments and to propose actions to counteract them;
• Actively participate in the annual review of Admissions policies and procedures, ensure that all admissions related policies and procedures of the school are competitive and effective;
• Provide excellent customer service to the school's students, parents and prospective families. This also includes tasks on accounting and finance matters.
• Identify potential new feeders and propose new partnerships to Line Manager;
• Record expenditure and to assist Line Manager with administrative duties;
• Support school events and whole-school activities as required and work very closely with the school's Marketing & Communications team;
• Other tasks as assigned by Line Manager.
***Report to: Admissions & Communications Manager
***Job overview:
Admissions Officer fully meets and exceeds the student recruitment targets of the school and provides excellent quality, professional customer service to prospective and current parents of the school.
***Responsibilities and Duties:
• Meet and exceed the school' student recruitment targets by effectively converting prospective parents' enquiries into enrollments;
• Proactively follow up on all enquiries to ensure prospective parents receive excellent customer service and proceed with their applications and enrollment;
• Provide well-tailored tours and advisory meetings to prospective parents, emphasize the school's strengths and persuasively convince them the school is the best choice for their child;
• Timely and professionally process all admissions related documentation, from student application to invoicing and confirmation letters;
• Inform all relevant teachers of any new enrolments, provide student profiles and key documentation to them prior to the student's arrival so that teachers are well prepared;
• Assist Line Manager with producing regular Admissions reports and with reviewing and updating the current and prospective parents' database;
• Assist Line Manager with reviewing student recruitment performance, and with developing and implementing effective student recruitment plans for the school;
• Administer admissions tests and to schedule admissions interviews as appropriate for the applicant's age group and background;
• Record, update and review all enquiries, tests, visits and applications, and receive and record any student withdrawal forms for the school's current students;
• Continuously monitor parent feedback and identify shifts in parent perceptions and preferences, report them to Line Manager on a regular basis;
• Regularly visit the school's key competitors and their websites to keep the team updated on any new competitor developments and to propose actions to counteract them;
• Actively participate in the annual review of Admissions policies and procedures, ensure that all admissions related policies and procedures of the school are competitive and effective;
• Provide excellent customer service to the school's students, parents and prospective families. This also includes tasks on accounting and finance matters.
• Identify potential new feeders and propose new partnerships to Line Manager;
• Record expenditure and to assist Line Manager with administrative duties;
• Support school events and whole-school activities as required and work very closely with the school's Marketing & Communications team;
• Other tasks as assigned by Line Manager.
Yêu cầu
***Qualifications:
- BA Degree in Sales, Business Administration, Marketing, or Customer Service
***Experience:
- At least 2-year sales and customer service experience in the education sector, or 5-year experience in high-end products or high-standard service.
***Competencies:
• Strong and confident verbal and written communication skills in Vietnamese;
• Basic English communications;
• Good computer and application skill
• Problem solving
• Coordination and negotiation
• Time management
• Ability to work independently
• Professional personal presentation
• Database/information management
• Long term commitment
• Hardworking, detail-oriented, initiative, reliable, ability to work under high pressure
***Customer Service Orientation
• The post holder is the face of the school/company and the only person a customer might come in contact with, whether in person or on the phone. Even when a customer is upset, it's important for the post holder to remain calm and polite and try her best to help the customer with what she needs.
• To provide good customer service sometimes means going the extra mile. If the post holder knows someone else that might be able to help the customer or knows a way to solve the issue, taking the time to make extra calls or do extra research for the customer will go a long way in retaining that customer's business.
- BA Degree in Sales, Business Administration, Marketing, or Customer Service
***Experience:
- At least 2-year sales and customer service experience in the education sector, or 5-year experience in high-end products or high-standard service.
***Competencies:
• Strong and confident verbal and written communication skills in Vietnamese;
• Basic English communications;
• Good computer and application skill
• Problem solving
• Coordination and negotiation
• Time management
• Ability to work independently
• Professional personal presentation
• Database/information management
• Long term commitment
• Hardworking, detail-oriented, initiative, reliable, ability to work under high pressure
***Customer Service Orientation
• The post holder is the face of the school/company and the only person a customer might come in contact with, whether in person or on the phone. Even when a customer is upset, it's important for the post holder to remain calm and polite and try her best to help the customer with what she needs.
• To provide good customer service sometimes means going the extra mile. If the post holder knows someone else that might be able to help the customer or knows a way to solve the issue, taking the time to make extra calls or do extra research for the customer will go a long way in retaining that customer's business.
Quyền lợi
High quality health care scheme
Transportation allowance
Gratuity
Transportation allowance
Gratuity
Thông tin khác
Ngày Đăng Tuyển
20/02/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Giáo Dục > Tư Vấn Giáo Dục
Lĩnh vực
Giáo dục/Đào Tạo
Kỹ Năng
Education, Customer Service, English, Customer Support, Admission Control
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
20/02/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Giáo Dục > Tư Vấn Giáo Dục
Lĩnh vực
Giáo dục/Đào Tạo
Kỹ Năng
Education, Customer Service, English, Customer Support, Admission Control
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 21/03/2024
- Thu nhập: Thỏa thuận
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