[AEON DA NANG] GROUP LEADER - CUSTOMER SERVICE (TRƯỞNG NHÓM DỊCH VỤ KHÁCH HÀNG)

Ensure services available at the supermarket including gift wrapping, return, membership application, VAT invoice issuance
1. Customer service
2. Manpower management
3. Rules and Regulations
4. Other duties
Customer service
- Make sure money, promotional goods, promotion gift are used properly and for right purposes.
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Directly resolve/ support subordinates to resolve any arising issues locker electronic, VAT invoices, complaint and customer point scheme.
- Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
- Instruct subordinate how to use working tools and equipment
- Directly resolve /Support subordinates to resolve customers' complaints.
- Make all kinds of section's reports upon request by Division Leader/Store Manager.
Manpower management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient Customer Service manpower during business in ad-hoc situations
- Ensure General Staff's attendance and attire.
- Be responsible for General Staff's performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Build and promote teamwork spirit.
Build and promote teamwork spirit.
- Build and promote teamwork spirit.
- Check, monitor, remind and guide General Staff to follow the rules and regulations.
Other duties
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by Division Leader and Store Manager.