[AEON Huế] - Trưởng nhóm Thời trang Nữ

Mô tả Công việc
1. Operations duties
2. Sales and Profits
3. Manpower management
4. Rules and Regulations
5. Other duties
Operations duties
a. Merchandise management
- Supervise General Staff to ensure:
- Merchandise is fully replenished, in good conditions & quality.
- All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
- Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
- Order stock directly with Supplier and receive stock from MMD.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
- Supervise General Staff to ensure:
- Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
- Sales floor is kept clean & tidy.
- Fire safety procedure is carried out properly.
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information
- Execute floor opening and closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
- Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
- Input/ retrieve customer account information data on system.
- Verify and research data on registration status, balance point and purchase history.
- Serve as key cashiers in the assistance of customer problems.
- Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
d. Cashiering activities:
- Be aware of current sales promotions.
- Change cash and distribute to cashier counters.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation.
- Ensure cash register and credit card terminals are in good conditions.
- Ensure the hangers, hand tags and left over items timely collected.
- Remove unnecessary goods at inactive cashier counter.
- Ensure signage must be in proper condition display at cashier counters.
- Check all cashier counters to avoid long queue especially in peak time or weekend.
- Random spot check at cashier counter to avoid any cheating.
- Be responsible for investigating any unbalance situation and report to superiors.
- Make day and night shift handover.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
e. 5S activity
- Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters.
Sales and Profits
- Co-ordinate with Suppliers to execute promotion schemes.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
- Provide every day sales figure of concess counter for promoters
- Support cashier in return/exchange merchandise as required.
Manpower management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure General Staff and Promoters' attendance and attire.
- Be responsible for General Staff's performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote teamwork spirit.
Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties
- Closing floor in charge.
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.
Operations duties
a. Merchandise management
- Supervise General Staff to ensure:
- Merchandise is fully replenished, in good conditions & quality.
- All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
- Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
- Order stock directly with Supplier and receive stock from MMD.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
- Supervise General Staff to ensure:
- Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
- Sales floor is kept clean & tidy.
- Fire safety procedure is carried out properly.
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information
- Execute floor opening and closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
- Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
- Input/ retrieve customer account information data on system.
- Verify and research data on registration status, balance point and purchase history.
- Serve as key cashiers in the assistance of customer problems.
- Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
d. Cashiering activities:
- Be aware of current sales promotions.
- Change cash and distribute to cashier counters.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation.
- Ensure cash register and credit card terminals are in good conditions.
- Ensure the hangers, hand tags and left over items timely collected.
- Remove unnecessary goods at inactive cashier counter.
- Ensure signage must be in proper condition display at cashier counters.
- Check all cashier counters to avoid long queue especially in peak time or weekend.
- Random spot check at cashier counter to avoid any cheating.
- Be responsible for investigating any unbalance situation and report to superiors.
- Make day and night shift handover.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
e. 5S activity
- Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters.
Sales and Profits
- Co-ordinate with Suppliers to execute promotion schemes.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
- Provide every day sales figure of concess counter for promoters
- Support cashier in return/exchange merchandise as required.
Manpower management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure General Staff and Promoters' attendance and attire.
- Be responsible for General Staff's performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote teamwork spirit.
Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties
- Closing floor in charge.
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.