Mô tả công việc
Global Service Network Development
- Develop and execute global service network expansion plans in alignment with business strategy.
- Identify, evaluate, and onboard service partners, workshops, and authorized service providers in international markets.
- Define and implement global standards for service facilities, tools, equipment, and staffing.
- Support contract negotiation and manage service partner performance.
Global After-Sales Operations
- Establish, implement, and monitor after-sales processes including maintenance, repair, warranty, roadside assistance, and customer support.
- Ensure global service partners comply with operational standards, KPIs, and SLAs.
- Analyze operational performance and implement continuous improvement initiatives.
- Collaborate cross-functionally with Technical, Parts, Quality, Training, and Customer Experience teams.
International Market Setup & Operations
- Support service readiness and operational setup in new markets.
- Provide on-site operational support, coaching, and process implementation.
- Resolve complex operational and customer service issues in overseas markets.
Reporting & Continuous Improvement
- Prepare regular performance and network development reports.
- Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction.
Yêu cầu
Mandatory Requirements
- Vietnamese nationality.
- Bachelor's degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields.
- Minimum 5 years of experience in automotive after-sales, service operations, or service network development.
- Strong English proficiency (professional working level required).
- Willingness and readiness to relocate and work overseas long-term.
- Strong ability to work in multicultural, international environments.
Preferred Qualifications
- Experience working with global automotive OEMs.
- Experience in international service network development.
- Knowledge or experience in electric vehicle service operations is a strong advantage.
Benefits
- Opportunity to work in a fast-growing global EV company
- International career and relocation opportunities
- Competitive compensation and benefits
- Dynamic, innovative, and global working environment
- Career growth with global exposure
Quyền lợi
Thưởng
Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
Chăm sóc sức khoẻ
High-quality health insurance.
Khác
Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.
Thông tin khác
NGÀY ĐĂNG
31/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng/Phát Triển Kinh Doanh
KỸ NĂNG
Tìm Kiếm Khách Hàng, Business Development, Business Management, After Sale Support, Service Operations
LĨNH VỰC
Ô tô
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
Nơi làm việc
- Toà nhà TechnoPark, Vinhomes Ocean Park, Đa Tốn, Gia Lâm, Hà Nội, Việt Nam
- International