Agency Client Solutions Manager

Company Introduction:
- TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
- At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Team Introduction:
- Client Solutions Team will be a client & campaign management expert, working with advertisers and agencies to design, implement, and optimize campaigns to achieve advertisers' performance objectives. Client Solutions Team is one of the most important partners to our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Key skills required for any persons to be in this team is to have a great focus on client service, ability to optimize marketing performance results for advertisers, and capability to provide customized training and solutions to advertisers leveraging our unique ad product suite.
sibilities:
Account Management
- Manage and grow post-sale client relationships with key agencies in the SEA market
- Manage trusted relationships and give TikTok products' training to key agency stakeholders
- Provide best-in-class service to our Agency partners and all internal teams supporting them.
- Support and work with the sales team on pre-sale pitch strategies
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Develop insightful industry and product specific case studies and playbooks based on client success.
Drive Product Adoption
- Partner with internal stakeholders to Build & Deliver 'Agency Success Programs'
- Synchronize client's agency plans with internal cross-functional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals
- Establish the strengths of TikTok's product in the eyes of Agency Partners.
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately drive deeper product adoption.
- Maintain up-to-date knowledge of TikTok's features and ad units
- Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Campaign Management
- Provide consultation and analysis to help agencies improve campaign performance and brand result plus maximize opportunities from their client's advertising
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Monitor and analyze ad campaigns and proactively take initiative to improve results
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings
Additional Responsibilities
- Share marketplace feedback and guide our advertising and product strategy
- Collaborate with internal stakeholders to develop best in class playbooks, strategies, processes