Agent - Order Management

Mô tả Công việc
Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Agent - Order Management as below:
Job Description
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace Order Management files.
Ensure timely clearance and delivery of freight to customer for all shipments.
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
Ensure accurate and timely client and vendor billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
Meet KPI standards, as per the company's procedures.
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace Order Management files.
Ensure timely clearance and delivery of freight to customer for all shipments.
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
Ensure accurate and timely client and vendor billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
Meet KPI standards, as per the company's procedures.