Agent Support (Night Shift)Công Ty Cổ Phần Mac Marketing
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Marketing - PR, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông, Phát triển thị trường
Thu nhập: 13 Tr - 15 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 24/10/2024
Hạn nộp: 30/11/2024
Mô tả công việc
Mô tả Công việc
Inter-Team Coordination:
Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
Identify and communicate essential information required by Agents.
Facilitate knowledge sharing and collaboration across teams.
Quick Support:
Provide prompt assistance to Agents facing any issues or challenges.
Offer timely solutions and troubleshooting guidance.
Ensure Agents have the necessary resources and support to perform their tasks effectively.
Reporting:
Prepare and analyze reports.
Provide insights to relevant teams to optimize performance and efficiency.
Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
Identify and communicate essential information required by Agents.
Facilitate knowledge sharing and collaboration across teams.
Provide prompt assistance to Agents facing any issues or challenges.
Offer timely solutions and troubleshooting guidance.
Ensure Agents have the necessary resources and support to perform their tasks effectively.
Prepare and analyze reports.
Provide insights to relevant teams to optimize performance and efficiency.
Inter-Team Coordination:
Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
Identify and communicate essential information required by Agents.
Facilitate knowledge sharing and collaboration across teams.
Quick Support:
Provide prompt assistance to Agents facing any issues or challenges.
Offer timely solutions and troubleshooting guidance.
Ensure Agents have the necessary resources and support to perform their tasks effectively.
Reporting:
Prepare and analyze reports.
Provide insights to relevant teams to optimize performance and efficiency.
Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
Identify and communicate essential information required by Agents.
Facilitate knowledge sharing and collaboration across teams.
Provide prompt assistance to Agents facing any issues or challenges.
Offer timely solutions and troubleshooting guidance.
Ensure Agents have the necessary resources and support to perform their tasks effectively.
Prepare and analyze reports.
Provide insights to relevant teams to optimize performance and efficiency.
Yêu cầu
Yêu Cầu Công Việc
Bachelor's degree in Business Administration, or a related field, minimum of 2-3 years of experience in customer service
Good English communication skills are an strong advantage. (English level IELTS 5.5 - 6.0 or equivalent).
Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
Any experience in any positions. ( Sales, Customer Service, Call Center, Traniner .. ). Experienced in customer service or call center is an advantage.
Ability to encourage, motivate, discipline, unite for a common goal to work effectively.
Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
Skills in using computers and office software (Excel, Word).
Knowledge (including education and qualifications): CRM, USA Market, Nails Salon , Restaurant , Beauty Salon , etc ...
Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well-being for nighttime work.
Bachelor's degree in Business Administration, or a related field, minimum of 2-3 years of experience in customer service
Good English communication skills are an strong advantage. (English level IELTS 5.5 - 6.0 or equivalent).
Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
Any experience in any positions. ( Sales, Customer Service, Call Center, Traniner .. ). Experienced in customer service or call center is an advantage.
Ability to encourage, motivate, discipline, unite for a common goal to work effectively.
Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
Skills in using computers and office software (Excel, Word).
Knowledge (including education and qualifications): CRM, USA Market, Nails Salon , Restaurant , Beauty Salon , etc ...
Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well-being for nighttime work.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao
Thông tin khác
Bằng cấp:
Cao đẳng
Phụ cấp khác:
Gasoline allowance up to 800k
Food allowance 30k/day
Birthday bonuses, sweet parties, salty parties, [protected info]
Thời gian thử việc: 2 Month
Cơ hội huấn luyện:
Long-term special remuneration policy for core members
Dynamic, friendly working environment, preferential welfare regimes
Opportunities for long-term stable career development
Have the opportunity to work with both Vietnamese and USA teams
Độ tuổi:
25 - 35
Thời gian làm việc: Night Shift
Đồng nghiệp: Work in a professional, dynamic environment
Phúc lợi:
Enjoy full benefits for employees according to the Labor Law
Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary...
Unlimited work efficiency bonuses
Ngày nghỉ: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
Lương:
13 Tr - 15 Tr
VND
Cao đẳng
Phụ cấp khác:
Gasoline allowance up to 800k
Food allowance 30k/day
Birthday bonuses, sweet parties, salty parties, [protected info]
Thời gian thử việc: 2 Month
Cơ hội huấn luyện:
Long-term special remuneration policy for core members
Dynamic, friendly working environment, preferential welfare regimes
Opportunities for long-term stable career development
Have the opportunity to work with both Vietnamese and USA teams
Độ tuổi:
25 - 35
Thời gian làm việc: Night Shift
Đồng nghiệp: Work in a professional, dynamic environment
Phúc lợi:
Enjoy full benefits for employees according to the Labor Law
Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary...
Unlimited work efficiency bonuses
Ngày nghỉ: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
Lương:
13 Tr - 15 Tr
VND
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Công Ty Cổ Phần Mac Marketing việc làm
Số 68 Nguyễn Huệ, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Agent Support (Night Shift) do công ty Công Ty Cổ Phần Mac Marketing tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 13 Tr - 15 Tr VND, tìm thêm việc làm về Agent Support (Night Shift) hoặc công ty Công Ty Cổ Phần Mac Marketing ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Mac Marketing việc làm
Số 68 Nguyễn Huệ, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Quy mô: Từ 26 - 100 nhân viên