Air Operations Administrator

Acts as internal customer facing front end to all operational processes (front office tasks & actions)
Acts as key contact for customer service teams / manages adhoc & on demand engagement
Accepts and monitors the Bookings / Registrations as part of the station & GBS process
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Maintains excellent relationships with suppliers / carriers etc
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Performs IT systems related tasks to provide up to date information on shipment
Interacts with Customer Service, Product, and Global Business Services, if required.
Primary focus is on internal customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
Active participation in the operational process contributing positively to Countries SLA's and Global/Country operational KPI's
In addition to this you are required to carry out any other duties as reasonably required by your manager