Air Team Supervisor

Mô tả Công việc
Ensure that all inquiries from assigned customers are responded in a timely manner
Ensure all troubles of team are solved or escalated to manager timely
Ensure all team member to understand and follow strictly SOPs of all accounts
Contact with customers, overseas agent, airlines, co-loader, customer, OPS team and Commercial team to handle cargo smoothly
Keep tracking cargo and update shipment status to all related parties
Responsible for accuracy of Debit, Statement with overseas agent & airlines, co-loader and customer
Arrange contract, credit agreement and AR for assigned clients
Make AP payment request accurately and timely
Negotiate and develop relationships with airlines to provide the best rate to customers.
Communicate for market update, competition, rate changes and sellable prices
Identify and implement new process plan to improve the working process, save time, save cost
Submit all necessary report on time
Other tasks assigned by Manager