Top 3 Reasons To Join Us
Full-salary in probation time
Premium healthcare insurance
Global software products
The Job
THE ROLE
We are looking for an Application Support Developer who is proficient with C# and ReactJS. As an Application Support Developer you will be embedded within the Development Team and act as a key interface between our Customer Success and Development teams. You will troubleshoot and drive the resolution of complex, escalated customer issues that arise from business as usual product operations and from customer go-lives.
In this role you will be required to develop broad product expertise and an understanding of our product code-base, so that you can develop production-ready bug fixes. You will be a customer advocate and ensure that the customer voice is heard and incorporated into future product development activities. You will proactively identify opportunities to improve and mature our product documentation and support processes based on your customer interactions and knowledge.
RESPONSIBILITIES
Day to Day
- Check, prioritize, trouble-shoot and resolve escalated customer issues from multiple inbound channels
- Works with internal and external stakeholders to facilitate the timely resolution of customer issues
- Create, update and enhance external and internal product documentation based on customer interactions
- Anticipates and communicates blockers or delays for your work before they require escalation
- Providing a clear end of day hand-over of critical issues for continued investigation by the global technical support engineering team
- Participate in customer calls and meetings where required to assist in issue resolution
- Drive product enhancements with the Product Development team based on your product expertise and frontline knowledge of customer needs
- Proactively identify and implement improvements to the global support engineering team processes
Technical Duties
- Provides technical advice and product expertise to customers and internal stakeholders to assist in the timely resolution of customer escalated issues
- Collaborate with Product Development team and submit merge requests to resolve bugs
- Develops production-ready bug fixes that are easily testable, understood by other engineers, and accounts for edge cases and errors
- Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly
Communication Duties
- Communicates with their team, internal stakeholders and with customers in an effective, clear, concise manner mainly in written form on technical and non technical subjects
- Helps their fellow team members overcome obstacles, resolve blockers, and complete work tasks
Your Skills and Experience
Minimum Qualifications
- Good written English communication skills for internal and customer communication
- Excellent problem solving and diagnostic skills
Desired Skills & Experience
- Degree in Computer Science, Information Technology, Engineering, Mathematics or similar field of study
- Previous experience in a customer facing role
- At least 01 year of experience with C# and ReactJS
- Experience working with agile development methodologies
- Knowledge and experience with issue tracking tools such as Jira and Zendesk
- 1+ years experience in a similar role
Why You'll Love Working Here
- Attractive salary package, up to $2.000
- Annual leave: 12 - 15 days
- Healthcare: Annual health check-up, Premium Healthcare Insurance for you and your loved ones
- Building large-scale & global software products
- International working environment, flat and transparent organization
- Working & growing with Young, Ambitious & Talented Team
- Flexible working time, from Monday to Friday
- Prioritizing a work-life balance with the flexible work-from-home policy
- Various training on hot-trend technologies, best practices and soft skills
- Social - Health - Insurance paid fully
- Free in-house entertainment facilities, coffee, and snack
- Company trip, big annual year-end party every year, team building, etc
