Application Support Engineer (Fresher/entry)

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What you're going to do
As an application support engineer, you will responsible for high availability and performance of applications for renowned customers.
In your daily work, you will
Providing 1st level IT support
Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds
Logs incidents and service requests and maintains relevant records:
Identifies and classifies incident types and service interruptions
Records incidents cataloging them by symptom and resolution
Work collaboratively with other IT personnel to resolve user issues
Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
Escalates complex problems to the L2/L3 of support as required by documented procedures
Follow up ticket status and close ticket based on L2/L3 team confirmation
Documentation and classification of the required information
Coordination and assurance of resolution of all tickets
Notification of system users on incidents, errors and operational events
Ticket synchronization from and to customer ticket tools
Maintenance of incident statistics
Monthly reports
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 630 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.
As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.
We offer
Different customer projects using technologies like Java 8, Java EE, EJB, JPA, Hibernate, Spring, JUnit, Mockito, Eclipse RCP, WebServices (RESTful, SOAP), JavaScript, Cordova, JSF, Angular (2), HTML5, CSS 3, JQuery, etc.
Project assignments according to your skill set and development goals
Working side by side with highly skilled and experienced software engineers
Collaboration with colleagues in Switzerland, Hungary, Portugal and Singapore
Friendly working atmosphere in a well-equipped and professional IT environment
Long-term and stable job with flexible working hours
A competitive salary plus a performance based bonus, a premium healthcare plan and free English classes