Mô tả công việc
Mô tả Công việc
1. Lead and execute implementation and rollout of TripOTA's TravelTech platforms (Booking, API Hub, Reconciliation, TMC, etc.) for clients and internal operations.
2. Take ownership from:
System onboarding
UAT & Go-live support
Post go-live stabilization
3. Work closely with business users to:
Understand operational workflows
Configure and customize system behavior
4. Ensure successful deployment with:
Minimal business disruption
High system adoption
5. Support configuration and customization for:
Booking rules
Pricing / commission logic
Reconciliation & financial flows
6. Collaborate with Dev, QA, Product teams to:
Clarify requirements
Validate system behavior
Deliver enhancements
7. Analyze and troubleshoot real business scenarios:
Booking lifecycle
Refund / reissue / void cases
Payment & reconciliation
8. Prepare documentation:
User guidelines
Training materials
Implementation playbooks
9. Proactively identify gaps and propose:
Process improvements
Product enhancements
Perform other tasks as assigned by management
Yêu cầu
Yêu Cầu Công Việc
1. Core Implementation Skills
Strong understanding of:
+ Business workflows & system logic
+ End-to-end system implementation lifecycle
Experience with:
+ System configuration & data mapping
+ UAT support & go-live handling
+ Customer onboarding
2. Data & Validation
Ability to:
+ Validate system data
+ Investigate inconsistencies
Experience with:
+ SQL (basic to intermediate level)
+ Comparing system vs external data sources
3. System & Domain (Important)
Understanding of:
+ Booking lifecycle (search → booking → ticketing → payment)
+ Financial flows (commission, reconciliation, settlement)
Experience working with:
+ APIs / integrated systems
+ Third-party systems (Airlines, GDS, Payment, etc.)
4. Process & Tools
Familiar with: Jira / Azure DevOps or similar tools
Experience working in: Agile/Scrum environment
5. AI & Productivity
Ability to leverage AI tools (ChatGPT, Copilot, etc.) to:
+ Analyze issues
+ Prepare documentation
+ Improve productivity
6. Attitudes - Professional Skills
Strong analytical thinking and problem-solving capability
High ownership in:
+ Go-live success
+ Customer experience
Business-oriented mindset (not purely technical)
Strong communication skills: Work effectively with both technical & business stakeholders
Ability to work under pressure during go-live phase
Proactive, structured, and detail-oriented
Willing to learn and grow into Implementation Consultant role
POLICIES AND BENIFITS
Competitive salary based on experience and capability
13th-month salary and performance bonuses
Full social insurance, health insurance as regulated
12 days annual leave & public holidays
Company trips, team building, and internal training programs
Clear career path: Application Support → Implementation Executive → Implementation Consultant
Opportunity to:
+ Work directly with real business operations
+ Participate in large-scale TravelTech systems
Exposure to:
+ Airline / OTA / GDS ecosystem
+ Complex booking & financial systems
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin chung
Nơi làm việc
- 43 Thủ Khoa Huân, Phường Bến Thành, Quận 1, Thành phố Hồ Chí Minh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 13/06/2026
