Application Support Specialist

Công ty TNHH MiTek Vietnam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 29/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 năm

Mô tả công việc

JOB PURPOSE/ROLE The Application Support Specialist is responsible for providing technical support and maintenance for enterprise applications. This role involves troubleshooting application issues, performing software installations and updates, ensuring the smooth operation of applications, and managing application delivery and packaging, potentially using Citrix or other delivery systems. The position requires collaboration with various global departments to address application-related issues and improve user experience. RESPONSIBILITIES:Key Responsibilities
Provide technical support for enterprise applications, including troubleshooting and resolving application issues.
Monitor application performance and address any issues to minimize disruptions to users.
Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
Manage the delivery and packaging of applications using Citrix or other deployment tools.
Optimize application delivery processes to enhance efficiency and user experience.
Collaborate with various departments to address application-related issues and improve user experience.
Document and implement application processes, development, and testing.
Provide training to end users on application usage and best practices.
Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
Assist with the development and implementation of new application solutions as required.
Additional Responsibilities
Inform Leadership of recurring Incidents.
Performs other duties as assigned.
Complies with all policies and standards.

Yêu cầu

QUALIFICATIONS/ EXPERIENCE
Bachelor's Degree or equivalent experience.
2+ years' experience with:- Experience in application support, installation, and troubleshooting. - Knowledge of Citrix or other application delivery systems.- Experience with software updates, application packaging, and managing deployments.- Experience with virtualization technologies (such as VMWare) is an advantage
1+ years - Intune and Azure (EntraID) experience
Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
Able to use Microsoft Office Applications at a high level.
ITIL4 Foundation Certification desired.
Experience with ITSM tools such as ServiceNow or Jira.
Exceptional organisational skills and time management skills.
Written and verbal communication skills in English.
PERSONAL SKILLS:
Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
Candidate should possess strong organisational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve.
Strong sense of urgency and strong commitment to quality customer service is required.
Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers.
Well-honed analytical skills and logical thinking required for solving practical problems and dealing with a variety of variables in complex situations.
Solid technical acumen and a fundamental grasp of IT principles are essential for effectively navigating and resolving complex technical challenges.

Quyền lợi

Laptop
Competitive salary
13th month and productivity bonus
Yearly company trip
Healthcare insurance package
24/24 Personal Accident insurance
English training programs at office free
Good working conditions and environment
Continuing development of technical and soft skills through work and formal training
Company's labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the -company (Company trips, Team building etc.)
Parking free
Staff Social Club - Sport clubs (football, badminton, yoga, Zumba, etc.)

Thông tin chung

Thu nhập: Thỏa thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 29/12/2024

Giới thiệu công ty Xem trang công ty

MiTek® (công ty con của Berkshire Hathaway) chuyên cung cấp các dịch vụ cho khách hàng tại Úc, New Zealand, Bắc Mỹ, Anh và Châu Âu. MiTek Việt Nam có hơn 2,200 nhân viên kỹ thuật trình độ đại học và các nhân viên có chuyên môn liên quan đang đảm nhận các công việc như dự toán, thiết kế bản vẽ, thiết kế kết cấu, ... MiTek® là công ty toàn cầu tập trung vào việc cung cấp các phần mềm tích hợp, dịch vụ, sản phẩm thiết kế và giải pháp tự động cho ngành xây dựng trên toàn thế giới. Đổi mới và mở...

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Từ 5000 - 10000 nhân viên

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