Assistant Director of Sales - Phó Giám đốc Kinh doanh

Business Performance
• Assist the Director of Sales and Marketing in organizing the filing system of the Division.
• Assist the Director of Sales and Marketing in submitting "M.I.S. Report" to Accor Bangkok on monthly basis.
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department's budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
Sales
• To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts.
• The Assistant to Director of Sales may be called upon the undertake activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• Negotiates prices with the clients and certified by DOS/DOSM.
• To issued and confirms proposals in writing as a record.
Team Management
• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the management team
• Constantly monitor team members performance, attitude and degree of professionalism
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business
• Conduct monthly departmental meetings
Administration:
• Prepares & check all incoming communication message such as facsimile and email messages.
• Assist in the packing of materials when required, eg. Hotel brochures, sales kits etc.
• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Update production reports of Corporate & Travel Agents monthly, quarterly and yearly.
• Assist the Director of Sales in issuing Travel Agents Contract Rates, questionnaire as requested.
• Ensures that all complaints are reviewed and investigated by Director of Sales and follow-up action is initiated by Sales persons.
Other Responsibilities
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management