Assistant Food And Beverage Manager - KS Sheraton

Assisting in Food and Beverage Operations:
Creates and fosters a motivating, empowering, and team-oriented environment focused on continuous improvement and excellent customer service
Provides outstanding customer service to all employees
Responds promptly and proactively to address employee concerns
Utilizes coaching skills across the property
Demonstrates self-confidence, energy, and enthusiasm
Motivates and encourages staff to resolve guest and employee-related issues
Ensuring Exceptional Customer Service:
Delivers excellent customer service
Responds quickly and proactively to address guest concerns
Understands and upholds the brand's service culture
Sets high service expectations for all guests, both internal and external
Takes ownership of guest complaints/problems until they are resolved or addressed by the appropriate manager/employee
Follows up to ensure complaints have been addressed to the guest's satisfaction
Develops relationships with guests to build a loyal customer base, both internally and externally
Additional Responsibilities:
Complies with all corporate accounting procedures
Assists the General Manager as needed with the annual Quality audit