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Mô tả công việc
JOB SCOPE SUMMARY:
- The Assistant Front Office Manager supports the Front Office Manager in overseeing all aspects of the Front Office operations, ensuring smooth coordination, exceptional guest service, and operational efficiency. This role acts as second-in-command for the department, supervising Front Desk, Telephone Operator, Concierge, Executive Lounge and Guest Service teams while assisting in the management of revenue, staffing, and service standards.
- The position ensures guest satisfaction, proper handling of complaints, adherence to brand standards, and the training and development of staff. The Assistant Front Office Manager plays a key role in maintaining an efficient workflow and acts as Manager on Duty when required.
* OBJECTIVES:
- Deliver high levels of guest satisfaction through attentive, professional, and personalized service.
- Support the Front Office Manager in achieving financial goals, including revenue maximization and cost control.
- Develop and motivate the Front Office team to maintain a high-performance culture.
- Ensure smooth day-to-day operations and effective inter-departmental communication
Yêu cầu
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Minimum 3 years of experience as an Assistant Front Office Manager in a hotel or resort.
- Bachelor's degree or diploma in hotel management or a related field.
- Good command of English, both verbal and written. Additional languages are a plus.
- Strong result-oriented, team management and leadership skills.
- Excellent analytical and problem-solving abilities, with strong organizational and training skills.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian tạm thời
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Thư ký / Hành chánh
,
Khách sạn
Thông tin chung
- Ngày hết hạn: 16/02/2026
- Thu nhập: Thương lượng
Nơi làm việc
Mai House Saigon Hotel was created from a passion for people and progress, from a love for Vietnam and a desire to share everything that makes the country special and unrivaled. Our homage for the locale is expressed through timeless architecture, intriguing interiors, plush furnishings and the splendor in every detail that reflects the very best of the locality. Mai House Saigon Hotel embodies borderless hospitality, the way service was meant to be, where each and every moment is MADE WITH...
Quy mô công ty
Từ 101 - 500 nhân viên
