Assistant General Manager - Phó Tổng Quản Lý

OVERVIEW:
Assists the General Manager and acts on her behalf when assigned
Responsible for all the sections of the hotel, especially in the Sales, Front Office and F&B function
Set-up or compose procedures and protocols of departments and hotel as a whole
Leads, trains, supervise his/her subordinates and ensure staff meet compliance and perform with excellence
Responsible for the hotel service and guests' satisfaction
MAIN RESPONSIBILITIES
To assist General Manager in oversee sales, front office, restaurant, room and other back-office departments.
Increase sales of room and hotel profit through room reservations, meeting&events, and F&B services.
Assist the GM in recruiting, interview, train, direct and oversees staff
Ensure the hotel lobby, public areas, rooms, guests outlets are always at the best condition
Be always available to handle any guest's request, problems or complains at the best quality of service
Coordinate with other departments to ensure guests' inquiries are taken care thoroughly
Assist in cost-controlling and cost-saving
Maximize the guarantee of maintaining all equipment in good condition
Implement compliance to policies and procedures as determined by the management
Support manager and work well with other departments
Perform other duties as may be assigned