Assistant Host Manager ( Chinese/Korean Speaking )

General Requirements
• May be called to deputise for the Host Manager during leave of absence for annual, long service or educational leave;
• Attend regular management meetings;
• Be assigned, from time-to-time, to special projects that are being undertaken;
• Provide advice in conjunction with the Host Manager on the development of the department's objectives, policies and programs;
• Assist in appraising the department's activities - monitoring and evaluating performance.
Decision Making
• Devises solutions to operational issues to achieve goals and objectives.
• Has the authority to authorise the use of guest complimentary accounts as per Standard Operating Procedures.
• Has the authority to handle and decide on the most relevant course of action for a guest dispute as per Standard Operating Procedures.
• Identifies processes and procedures which require action to mitigate risk.
• Provides advice and an operational framework in relation to the running of the operation.
Problem Solving
Nature of Assignment
Work consists of broad functions and processes such as
• Identifies and solves problems straight away with minimum of fuss and inconvenience to the guest.
• Planning and leading efforts to address issues in areas where precedents do not exist; and
• Establishing new concepts and approaches.
What Needs to Be Done
Decide what needs to be done by conducting extensive investigation and analysis of largely undefined factors and conditions to determine the nature and scope of problems and to devise solutions.
Difficulty and Originality Involved
Effort to develop new concepts, theories, or programs, or to solve problems that have previously resisted solution.
Working Relationships
• Has a range of relationships with the other Managers, General Manager, employees, other departmental managers, and representatives of associations, Unions, Government, and the community often in unstructured settings.
• Uses these relationships to influence and persuade employees, managers and others to accept and implement recommendations and decisions. May encounter resistance as a result of issues such as organisational conflict, competing objectives, or resource problems.
Position Guidelines
• Keep the Host Manager apprised of the day to day occurrence of the shift climate, identifying problems either actual or anticipated, communicates with employees, and offers consultative assistance as well as sharing responsibility for organisational development.
• Maintain high level of ethics, prudence, creativity, productivity and demonstrates a concern for the supervision and development of staff.
• Apprise the Host Manager of trends, changing circumstances and unexpected occurrences that could call for innovation or adaptation of the operational or strategic plan.
Personal Characteristics / Competencies
The characteristics of a successful Assistant Host Manager include honesty, straightforwardness, integrity, accountability, leadership and dedication. He/she must demonstrate interpersonal relations skills, be a good communicator, be administratively competent and be able to communicate the department's vision.
QUALIFICATION REQUIREMENTS:
• Bachelor's degree from college or university; and a minimum of 3-5 years' experience in a management position; or equivalent combination of education and experience.
• Excellent in customer services skills: deal with complaints, problem solving, disturbances, special requests and any other issues that may be raised.
• Excellent communication skills both written and oral. Ability to: read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, customers and the general public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of technical and mathematical formulas.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Management experience in Club Desk and thorough knowledge of all casino games and casino operations to include electronic table games.
• Knowledge of database software.
• Be the specialist in the player tracking system.
• Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues.
• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
• Must demonstrate leadership and fairness in dealing with customers and employees; and, possess the ability to instill a sense of pride and personal responsibility in staff.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.