Assistant Operation Manager - Technology

Location:
Ho Chi Minh City
All
Work Type:
Permanent
Salary:
to
Managing an Outbound team comprises of Team Leaders, Trainer, QA and Telesales in all aspects of a call center context.
At least 2 year-experience in leading an outbound team in Call Center/Telesales environment.
1 years experienced with Supervisor position
Experience in managing to performance targets desired.
Managing an Outbound team comprises of Team Leaders, Trainer, QA and Telesales in all aspects of a call center context.
Supervising a dynamic team to support Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
Taking decision about problems that occurred in the entire program that supports service Contact Center and its analysis.
Reporting to General Manager/CC Director for any abnormalities in operation
Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements from Clients
Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset
Following and making sure all team members are actively involved activities Service Improvement and Motivation Program
Taking part in improving quality of all units in CX & System within agreed development period
Making sure all team members are actively involved and work closely to achieve team and individual KPIs
Developing personal performance and team members such as training, briefings, seeking information latest, and others
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Doing the responsibility and authority in accordance with the business processes defined by Client
Provide Activity Report as Team performance report daily, weekly and monthly bases.
Attending Weekly Meeting with Clients to share insights and highlights of operation.
Attending to ad-hoc tasks as assigned by General Manager or Client.
YÊU CẦU CÔNG VIỆC
At least 2 year-experience in leading an outbound team in Call Center/Telesales environment.
1 years experienced with Supervisor position
Experience in managing to performance targets desired.
Project management experience, able to work independently on multiple concurrent initiatives
Strong personality and leadership
Strong determination of KPI achievement
Disciplined and high motivated to motivate and encourage team for improvemen
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Reference Number:
532370
Contact Details:
HOS_CnRE
Profession:
Technology > Telecommunications
Company:
International Company