assistant Reservation ManagerHôtel De L'opéra Hanoi - Mgallery

To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
To ensure all room reservations are guaranteed during peak periods and festive seasons.
Follow up group booking by: Cutoff date, deposit, room list, payment on time.
To maximize revenue and occupancy by up selling and suggestive selling.
To exercise flexibility in offering room rates during low period.
To ensure prepayment is received for travel agents / groups prior to its arrival.
Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
Assist to maximize overall revenue of the hotel.