Associate of Order Management

Mô tả Công việc
Position Overview:
The Associate of Order Management handles key and higher-complexity accounts end-to-end, ensuring accuracy, timeliness, and compliance with customer requirements. This role leads shipments, AR/AP follow-up for its account portfolio.
Key Responsibilities:
Shipment & Delivery Management
Coordinate shipment bookings, export documentation, and customs clearance with Logistics for key accounts.
Track deliveries and resolve shipment delays, incomplete documents, or transit issues.
Review the accuracy of shipping documents (invoice, packing list, BL, CO, etc.) before release.
Accounts Receivable (AR) Management
Lead AR follow-up for assigned key accounts; resolve invoice, debit note, or credit note disputes.
Send reminders and follow up with customers on due and overdue payments.
Support reconciliation of customer account balances and preparation of AR aging reports.
Accounts Payable (AP) Coordination
Track supplier invoices and ensure timely submission of supporting documents (POs, GRNs, shipping documents).
Verify discrepancies between supplier invoices, POs, and received goods before processing payments.
Support supplier account reconciliation and resolve invoice/payment disputes.
Mentorship & Process Support
Train and mentor Associates on ERP processing, documentation standards, and customer handling.
Act as backup for the Supervisor/Manager on routine matters during their absence.
Support rollout of new SOPs and process improvements within the NVN unit.
Data Management & Reporting
Maintain accurate and updated order, shipment, and payment records in ERP/SAP.
Prepare weekly/monthly reports on order status, AR/AP aging, and supplier/customer performance.
Support the Manager's KPI tracking (e.g., on-time delivery, DSO, supplier on-time payment).
Cross-Functional Collaboration
Work closely with Sales and Account Managers to align on customer orders, shipment priorities, and payment collection.
Partner with Finance on invoice, payment tracking, and AR/AP reconciliation.
Liaise with Manufacturing Support, Logistics, and QA teams to ensure smooth order execution and timely delivery.
Undertake any additional duties, assignments, or projects as required by the Line Manager to meet business needs.