Associate QA Manager

Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon's Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.
We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.
Guided by Mr. Nguyen Chi My, we leverage Vietnam's competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.
At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.
Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.
Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.
Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!
I. JOB DESCRIPTIONS
1. Quality Assurance Leadership and Policy Development
Collaborate with cross-functional teams to design and implement robust quality assurance policies and procedures that align with organizational goals and industry best practices.
Ensure that all QA policies and procedures are effectively communicated and consistently applied across all departments.
Conduct regular reviews and updates of QA policies to reflect changes in regulations, standards, and evolving business needs.
2. Quality Control and Process Optimization
Establish stringent quality control standards and procedures for raw materials, in-process production, and finished products.
Implement inspection and testing protocols to monitor product quality at every stage of the production process.
Partner closely with production teams to swiftly identify and address quality issues, ensuring prompt resolution and the prevention of defects.
3. Audits and Compliance Management
Plan and execute regular internal audits and inspections to assess compliance with QA policies, procedures, and standards.
Coordinate external audits and inspections by regulatory bodies and third-party certifiers, ensuring full readiness and a smooth audit process.
Analyze audit findings and spearhead the development of corrective and preventive action plans to address non-conformities and boost quality performance.
4. Continuous Improvement and Methodologies
Lead initiatives aimed at enhancing product quality, process efficiency, and overall customer satisfaction.
Deploy quality improvement methodologies like Six Sigma, Lean Manufacturing, and Total Quality Management to drive process optimization and defect reduction.
Cultivate a culture of continuous improvement by encouraging employee involvement, providing quality-focused training, and recognizing achievements.
5. Supplier Quality Management
Define supplier quality requirements and establish criteria for supplier selection and evaluation.
Conduct supplier audits and assessments to evaluate capabilities, performance, and adherence to quality standards.
Work collaboratively with suppliers to resolve quality issues, implement corrective actions, and promote continuous improvement.
6. Training and Team Development
Design and deliver training programs focused on quality assurance principles, procedures, and tools for all organizational levels.
Provide coaching and guidance on quality-related matters, fostering a culture of awareness and accountability.
Identify training needs and growth opportunities to enhance the skills and effectiveness of the QA team and other key personnel.