Associate (Senior Level) - Customer Relationship Department

*** Who you'll work with
One IBC Group specialized in providing pre-incorporation & post-incorporation services in more than 27 Jurisdictions: Offshore Company Formation; Account Opening Consultancy; Accounting & Auditing Services.
To make our services easily accessible to all clients, One IBC Group had allocated our expert teams in major cities, namely: Lithuania, USA, Singapore, Hong Kong, Viet Nam, Dubai (UAE) and been continuing to expand to partners in the global economic hub.
In order to support more clients, One IBC is looking for Associates to convey our solutions to the clients.
*** What you'll do
When you join One IBC, you are joining a firm that will invest in your professional development. As an associate, you will receive training and coaching on how to better:
● Establish trust-based relationships with clients to better serve their organizations.
● Consult and answer customer inquiries via phone/ website/ email and OTT apps (WhatsApp, Viber, Telegram, Skype, Line, etc.), video-call, in-person meeting.
● Provide cross-sell opportunities so that customers who need certain services can easily find alternatives.
● Coordinate processing and operations departments in the sales consulting process.
● Convert tickets (assigned from Department Manager) to sale order.
● Submit Purchase Order to processing departments.
● Resolve issues arising from customers / forwarders / third parties related to order processing, if any.
● Request documents and process contracts, notify promotions (if any) to customers.
● Assist customers with payment transactions.
● Perform data entry, processing, monitoring and reporting on the CRM system.
● Make weekly sales reports, number of tickets.
● Plan and request sales by week, month, quarter.
● Collect metrics, perform assessments and improve efficiency (new technologies, upgrades, etc.).
● Mentorship to entry level staffs.
● Perform other tasks as required by the Manager.
One IBC believes in strengths-based development and coaching, and you'll receive frequent mentoring from colleagues. This will include a senior colleague from your office or practice who will help you grow and achieve your goals. Additionally, you will have a professional development manager who manages staffing to help you shape your career.
We view an associate position as the start of a rewarding, challenging, and highly flexible career. During your first years with the firm, you will serve as associate on multiple client engagements and work with a number of colleagues and clients in a range of industry and functional areas.