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Mô tả công việc
Mission Description:
As Associate Telephony Administrator, you are part of our IT Operations Department, your main responsibilities will be the deployment, the maintenance, and the support of the telephony infrastructure for Mantu group and its subsidiary all around the world.
You will be trained/studied one of the modern Telephony solutions is Microsoft Teams as well as other solutions such as: PBX and AudioCodes SBCs and O365 VOIP related topics. In addition of your exploitation tasks, you will as well be participating in the evolution of our worldwide infrastructure on managing different projects such as Direct routing and Calling plan in worldwide (over 55 countries), optimizing and troubleshooting the quality of internal and external calls, Call Center, and work with the team to bring our service on the next level of excellence.
• Support, maintain and optimize the deployed Microsoft Teams/ Aircall VOIP environment (+5000 users).
• Support level 3 and maintain the deployed AudioCodes Voice Gateways, PBX and servers.
• Optimize the call quality as well as the cost of the call.
• Resolve incidents, implement, and participate in the problem resolutions.
• Implement service and system monitoring running on Grafana, Zabbix, and create reports and dashboard with Elasticsearch (ELK) stacks.
• Automate recurrent administrative tasks to enhance our provisioning system (Powershell and C#).
Yêu cầu
Required skills and competencies:
• Self-driven and motivate to learn new technologies.
• Good automation logic and confident with PowerShell or C# (are plus)
• Basic knowledge Microsoft Cloud services as MS Windows Server 2019, Azure Active Directory (are plus)
• Basic knowledge of VoIP solution as Microsoft Teams, AudioCodes SBC gateway, PBX.
• Good communication skills in English (oral and written communication).
• Teamwork and knowledge sharing.
• Analytical and Problems solving (troubleshooting).
• Proactive and logical.
Your Profile:
Besides these core skills, we're looking for a passionate technical profile who can quickly adapt to a new environment and technologies: Mantu is constantly evolving and reinventing itself, and more than anything, we're looking for someone who's willing to come on a journey with us, someone who embodies our values of trust, boldness and flexibility.
You need to be able to work as part of a team but also take the initiative and work independently on projects (we don't believe in micro-managing). We always strive to build open, transparent and positive relationships within our community, and that's why strong interpersonal skills and emotional intelligence are paramount: our people are our key asset and everyone actively contributes to the team's wellbeing and motivation.
In short, we're looking for senior students who is creative and proactive can help us position our company as opinion leaders in the market!
Note: For this role, you will be a trainee in 4 months. With good performance, you will have a change to become a fulltime employee with better salary.
Quyền lợi
13th-month salary
Annual leaves and sick leaves
Annual company trips
Teambuilding activities: Team lunch/dinner, events and celebrations, sports clubs (football, yoga, badminton, etc.)
International team, with flexible working time + hybrid working
Tailor-made career path
Technical workshops, and training courses
Mobility: Opportunities to be on-site abroad in our offices in over 65+ countries
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 23/12/2023
- Thu nhập: Thoả thuận
