At Your Service Manager

Maintaining Guest Services and Front Desk Goals
Supporting Management of At Your Service Team: Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Human Resource Activities: Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Assists in recruitment, hiring, training, and orientation of department personnel.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
Performs departmental administrative duties.
Addresses complaints and serves as Manager on Duty as needed.
Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).