Audio Visual Engineer /HN

YOUR JOB RESPONSIBILITIES
Provide onsite support and troubleshooting for AV/VC systems (Zoom Rooms, Neat, meeting room equipment).
Monitor and maintain AV, VC, and Digital Media systems via dashboards and tools.
Support Zoom Meetings, Webinars, and hybrid events (setup, operation, recording).
Manage Digital Media devices (setup, onboarding, monitoring via Appspace).
Deliver user support, training, and maintain technical documentation.
Perform basic network support, including equipment checks, cabling, and troubleshooting.
Work closely with remote teams to resolve incidents and ensure system stability.
Support events and provide after-hours assistance when required.
Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
YOUR SKILLS & EXPERIENCES
Experience in enterprise meeting room deployments and AV system integration.
Strong experience with Zoom Rooms, Crestron, Extron, Q-SYS, AV over IP (AVoIP), Neat devices, integrated video conferencing solutions, and Appspace Digital Signage.
Solid understanding of AV infrastructure, signal flow, system integration, and troubleshooting.
Experience supporting HDMI Matrix Switchers, Video Encoders/Decoders, Transmitters/Receivers, PTZ Cameras, Speakers, Microphones, Room Scheduling Panels, and Room Automation systems.
Good knowledge of AV networking, including LAN/WAN, TCP/IP, VLAN, DNS, DHCP, firewall configurations, and AV device connectivity.
Proven ability to troubleshoot and resolve audio, video, control, and network-related issues.
Hands-on mindset with strong problem-solving skills.
Good communication and stakeholder management skills.
Willingness to work onsite and support outside business hours when needed.
Bachelor's degree in IT, Telecommunications, Computer Engineering, or a related field.